Making Data Sexy

MakingData Sexy

Where does the “data person” at your charity have their office?

Is it in the basement? Away from sunlight?

Are they pale? With bloodshot eyes?

No, I’m not implying that “data people” are vampires…

But I am implying that we don’t think of them as the “sexy” part of our organization.

And that’s wrong! Data is sexy!

You know who knows that? The for-profit world. Think of something awesome like… PC Plus.

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PC Plus is my local supermarket’s loyalty/rewards program. So if you don’t have PC Plus, think of the same type of program at your supermarket. Or Air Miles! Same idea.

Here’s the gist: I buy my weekly groceries and when I scan my PC Plus card at the end of my purchase, the supermarket knows exactly what I’m buying. I get points for what I’m buying, and then I get offers for more points based on what I most frequently buy. Because I’m getting points, which turn into dollars off future purchases, I feel I’m benefitting from the process. The supermarket is definitely benefitting because not only are they encouraging more purchases – through the points – they’re also getting oodles of data on buyers’ behaviour, which they can use to make better business decisions, and to make more money.

Are we – charities – using data to raise more money? 

We are way behind the for-profit world in this area. Sure, we have a lot less money to play around with for this type of thing, but we’re still not investing nearly enough of what we do have.

What if we invested money and time in paying more attention to our donors’ behaviour?

What if we tracked what campaigns they do and don’t give to throughout the year and stopped mailing them for the ones they don’t give to, and doubled our efforts in soliciting them for the ones they do?

What if we tested using different messaging and creative for different genders? Or different age groups? If we segmented our data that way, tracked the performance for the different test groups, and then spent some time considering the insights we drew from that… wouldn’t that change the way we fundraise?

And if we found one approach better than another… or different approaches better for different segments, we’d raise more money by implementing those moving forward.

Isn’t that what we want to do?

Raise more money?!?!

The simple truth is that we’re not using our data as well as we can, and we’re missing opportunities to raise more money – and be better fundraisers – along the way.

Some of us can afford to invest more in this than others, but all of us can afford to try something new in 2016. Even something small.

So that’s my first challenge of the new year to you: try something new with your data.

And please report back in the comments!

Good luck, and Happy New Year!

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Written by Maeve Strathy


Maeve is the Founder of What Gives Philanthropy and has been working in fundraising for over nine years. Click here to learn more about Maeve.

Connect with Maeve via:
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Fundraisers & This Little Piggy

Fundraisers & this little piggy

Let me start this post with a cliché: fundraisers are storytellers.

“Wow, Maeve! Tell us something we don’t know!”

You’re right. We all know the best fundraisers are storytellers. We’re embracing that. We’re all recognizing the power of stories in engaging donors in our causes and showing them the power of philanthropy.

So how come the dollars aren’t pouring in?

Well, it’s not good enough to say we’re storytellers. They have to be the right stories. And they have to be told the right way.

So what are we doing wrong?

I’ll tell you one thing: we’re acting too much like the last piggy.

“Huh?”

Yes! You heard me right!

This little piggy went to the market

This little piggy stayed home

This little piggy had roast beef

This little piggy had none

And this little piggy went WEE WEE WEE all the way home

Fundraisers are the last piggy.

The one saying WEE WEE WEE.

We are doing this. We are achieving this.

We. We. WE!

It’s not about us. It’s about them.

It’s not about we. It’s about YOU!

You being the donor.

How are we ever going to show donors the power of their philanthropy if we keep telling them about the great things WE are doing?

We have to inspire donors by telling stories about themTheir impact. What they achieve.

Want to see what I mean? Want to see the power of those kinds of stories in action?

Here’s a recent example: Prime Minister Trudeau’s victory speech on October 19th.

I was following the conversation on Twitter on this momentous occasion and my fundraising friends were all saying the same thing: Prime Minister Trudeau is so donor-centric!

Watch this clip to see what I mean.

Are you noticing it? Here’s an extra clip to bring the idea home.

It’s the most powerful word in fundraising: YOU.

Prime Minister Trudeau was telling a story; not just to his donors, but to supporters, voters, and all Canadians. The story wasn’t about his success or the party’s success; it was about what YOU made happen.

Let’s all make sure that’s the story we’re telling our donors, too.

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Written by Maeve Strathy


Maeve is the Founder of What Gives Philanthropy and has been working in fundraising for over eight years. Click here to learn more about Maeve.

Connect with Maeve via:
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Guest Post: Three Resources All Fundraising Writers NEED to Know About

3 resources all fundraising writers NEED to know about

#1: Vanessa Chase – the Storytelling Non-profit

Vanessa Chase is one of my go-to resources on story telling. Her newsletter and blog are a treasure trove of tips and case studies. The section of her website dedicated to copy writing is amazing. Check it out here.

“Put your audience in the action from the start. Ideally, we want to connect with our audience as quickly as possible. This increases the likelihood that they will stay engaged with the story through to the end.” – Vanessa Chase

#2: SOFII

If you aren’t  a regular SOFII reader you should be! SOFII, the brain child of Ken Burnett, is an online collection of fundraising appeals combined with insider information on how the appeal did. It is a huge source of inspiration for me! Here are a few of my favourites:

#3. Tom Ahern

Almost everything I know about writing fundraising copy, I learned from Tom Ahern. His books are amazing, and worth a read – but he also has a fantastic section on his website of real-life appeals he has written – with his insider’s comments on what makes it great.

BONUS: Webinar: Creating a Case for Support that ignites passionate commitment(with Denny Young, Wednesday November 18th, 12:00 pm Eastern )

Are you inspiring your community to take action or treating donors and prospects like wallets? Supporters want to join the cause. They want evidence that you share their determination to make the world a better place. They want proof that your organization can realize their dreams.

Does your Case for Support make that connection, or is it just another boring plea for money?

You have a choice: make a grab for dollars or create friends for life. Which Case will you write?

In this webinar you will learn to create a Case for Support that builds loyal relationships among donors, prospective donors, volunteers, and staff.

Highlighting the well-tested research and experience of some of the world’s best Case writers, Denny will provide you with a step-by-step approach that results in committed support.

 You will learn how to:

  • Engage immediate interest by using the power of one story
  • Successfully balance logic and emotion to inform and inspire
  • Create urgency using statistics that clarify rather than confuse
  • Achieve maximum response by tailoring the call to action to audience segments

Sign up now!

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Written by Rory Green

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Rory is a Senior Development Officer by day, and FundraiserGrrl by night. As a major gifts fundraiser, she connects donors with an opportunity to invest in a better future. FundraiserGrrrl is a blog about her cheeky observations about life in fundraising.

Connect with Rory via:
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4 tips to find mid-level donors

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Mid-level donors continue to be a hot topic for us fundraisers. There’s always room to improve in our annual giving and major gift programs, but the generous mid-level donor has gone neglected all these years like the awkward middle children they are.

How to find mid-level donors & what to do with them

Join me in putting a stop to that!

But first we need to know: How do you find mid-level donors???

I’ll start by acknowledging how we do not find mid-level donors.

Don’t segment your donors or prospects by postal codes (or zip codes for Americans!), looking for potential in the most affluent areas in your city or country.

And don’t go looking based on who’s giving generously to other organizations.

Basically, throw away your typical prospect research toolkit!

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OK, Maeve, so we don’t use our usual tricks… what do we use???

Great question! Here’s the answer: Look right in front of you.

When I worked to develop the mid-level giving program at Wilfrid Laurier University, the first place I started looking for mid-level donors was in the existing annual donor pool.

So what are you looking for exactly? Well, there’s no right or wrong answer, but here are some good tips:

Who’s stretching?

What’s the average annual gift at your charity? Is it $100? Well then I’d look at donors who are stretching considerably beyond that. Maybe start with everyone who’s giving $500+. They could make a perfect mid-level prospect.

Who’s starting off with a biggie?

I’d also look at what donors are making as their first gift. Did someone come out of the blue and give you $250? That’s pretty generous for a first-time donor. I’d want to take a closer look at someone like that.

Who’s giving and giving and giving?

It’s not just about dollar amounts either; has someone given $100 every year for 10 years in a row? That kind of consecutive, loyal, generous and committed support should be acknowledged!

Who’s demonstrating unusual donor behaviour?

Now this is one of my favourite mid-level prospecting tips that I’ve ever heard: did one of your donors reach out to you and update their mailing address without you prompting them to?

That sounds hilarious, doesn’t it? But for any of us in fundraising, we know that rarely happens!

If you matter so much to a donor that they want to make sure you have their updated address and you didn’t have to reach out to them first? You need to pay attention to this person!

But this isn’t the only example! It’s just one idea of “unusual donor behaviour” that should cause us to pause and think.

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And that’s what finding mid-level donors is all about – paying attention! Paying attention to what’s already happening and capitalizing on it.

Now group those individuals together and you’ve got yourself a mid-level prospect pool!

How do YOU find your mid-level donors??? Share in the comments!

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Written by Maeve Strathy


Maeve is the Founder of What Gives Philanthropy and has been working in fundraising for over eight years. Click here to learn more about Maeve.

Connect with Maeve via:
Twitter | LinkedIn | Email

Can I have your number?

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All fundraisers are closet data nerds. We love to pore over a spreadsheet of data and see what’s going on in our programs.

But if you had to say you focused on one number above the rest, what would it be?

I surveyed my Twitter followers, LinkedIn network, and email list, and here’s what they said:

  • Net revenue
  • Participation (combination of expected retained donors + new donors)
  • # of new donors
  • # of new young donors
  • Difference in dollars raised year-over-year
  • Total dollars raised (this is what I answer to at the board level – they have a finite term)
  • Total dollars raised
  • Total dollars raised
  • Conversion rate
  • Total dollars raised (short-term)
  • # of new donors (long-term)

As you can see, there’s a decent mix of metrics in there. Not to say this is a comprehensive sample, but I’d say us fundraisers are on the same page for the most part in terms of what we look at.

I was most interested by those who referenced the word term – “finite term”, “short-term”, “long-term”. That’s why I wanted to write about this in the first place.

Are we focusing on the right numbers? 

I’m not going to pretend for a second that I know the number we’re supposed to be focusing on. Or that there even is such a number! I’m just observing that more often than not, we’re looking at our programs from a few inches away, rather than from a bird’s eye view.

We need to step back and think big picture. 

We need to say, “Okay, so total dollars raised are coming up short of last year, is there anything I can see in last year’s data that would support that?”

Or even better, “The number of new donors this year is fewer than last; we’re going to have trouble with second gift conversion next year, and therefore total dollars, if we don’t focus more on acquisition.”

And that leads me to another number that no one mentioned, but I think a lot of managers, especially, get caught up in.

Cost. Expenses.

“We’re spending more than last year. We need to pull back!”

But stop – how does your increase in expenses translate into fundraising results? Are you seeing better results? Can you project that what you’re doing this year will translate into better – and more sustainable – growth in future years?

Because if so, try to stomach the expenses in the short-term. The long-term return on your investment will be worth it.

So take a step back. Think critically. Look closely at data, and then look at data from afar. You might not see it the same way.

What’s YOUR number? Share in the comments.

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Written by Maeve Strathy


Maeve is the Founder of What Gives Philanthropy and has been working in fundraising for over eight years. Click here to learn more about Maeve.

Connect with Maeve via:
Twitter | LinkedIn | Email

 

5 direct response best practices (and 1 busted myth)

5 direct response best practices(and 1 busted

In my nearly 9 years in fundraising, I’ve been hearing this myth. Maybe you’ve heard it, too. It’s this intangible thing… this concept… this idea…

Best practice.

“Best practice” is defined by Wikipedia as “a method or technique that has consistently shown results superior to those achieved with other means, and that is used as a benchmark”.

Have you heard this myth, too? It’s a myth because we hear about it so much, but we rarely see it in actual practice. Why? Budget, time, other resources? There are myriad reasons why, but it seems a shame, because all of the “best practice” ideas sound so great.

Guess what I’ve learned in the 5.5 weeks in my new job? Best practice is not a myth!

I always wondered, what can an agency do that a charity can’t do internally? Now that I’m on the agency side, I realize: A LOT. Hiring an agency to do your direct mail, for example, is a big investment, but the return is huge.

Why? Best practice.

You put in the resources – at least financial – and the agency takes your time (mostly) out of the equation. The agency does the work, and since that’s their sole business, they have the time and resources to make sure the output follows best practices.

What are best practices? Let me share my five favourites – that I’ve learned so far – with you!

#1: STORIES — Donors don’t want to hear much about you. You, the fundraiser, and you, the organization. They want to hear stories. They want to hear about people; people their generous donations supported. Was someone only able to attend your university because of donor support? Did someone survive – literally – because of donor-funded medical equipment? Donors want to hear about that.

#2: MULTI-CHANNEL APPROACH — Every medium you use to fundraise is great, but it’s stronger when it’s accompanied by a number of other channels. People need to be reminded a few times before they take action, so pairing your direct mail piece with an e-blast or your DRTV spot with digital display ads means a stronger campaign. Plus, the more channels a donor gives through, the longer – and more generously – they’ll give.

#3: BEAUTIFUL DESIGN — Inspiring stories and a variety of channels are all well and good. But if all of this goes out in a #10 envelope that looks like your Internet bill, what’s the point? There needs to be design elements in your direct response activities. It doesn’t have to be complex – in fact, it’s often better if it’s not – but it needs to be considered. The paper you use, the size of the envelope, the number of package components… it needs to be well thought out.

#4: VARIABLES — You need to acknowledge each donor along their journey. Is this a new donor? A mid-level donor? A lapsed donor? A donor who gives every September but hasn’t yet and you want to make sure they do? Whoever they are, you need to acknowledge them. It’s good for #donorlove, and it’s good for revenue!

#5: DATA — THE MOST IMPORTANT BEST PRACTICE OF ALL! The power of data cannot be denied or underplayed. You have to know how donors are responding to different pieces/packages/asks/etc. You need to test different premiums and find out what works! You need to split donors by their type and address them – and solicit them – differently. I could go on and on… DATA IS KING.

That’s it from me!

What’s your favourite best practice??? Share in the comments!

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Written by Maeve Strathy


Maeve is the Founder of What Gives Philanthropy and has been working in fundraising for over eight years. Click here to learn more about Maeve.

Connect with Maeve via:
Twitter | LinkedIn | Email

 

Guest Post: 10 Things Fundraisers Should Know About Upgrading Donors

10 Things Fundraisers Should Know About

Upgrading donors is an essential part of your nonprofit’s fundraising program. Or at least it should be.

But the upgrade process isn’t just about asking all your donors for more money. Check out these tips to more strategically upgrade your donors:

  1. Upgrading begins at the point of acquisition. But not all donors can be persuaded to upgrade. The lower their initial gift (i.e. $15-$18 range), the more difficult it can be to upgrade a donor. For this reason, make sure you test your acquisition ask string (the gift amounts you’re asking people to give) at least once a year. You want to bring donors on at the highest average gift without negatively impacting your response rates. If you can acquire a high volume of donors at a better than $20 average gift, you’ll have a very good chance at upgrading them in the future.
  2. Build a rock solid thank you process. Want donors to give more generously?  Show them they matter by: a) promptly and genuinely thanking them for their past gift(s), b) sharing compelling stories about what their gifts have accomplished, and c) proving you’ve done what you said you’d do with their gifts. Getting this right will inspire donor loyalty and increase the likelihood that donors will upgrade when you present them with the next compelling opportunity.
  3. Have a big vision. Getting donors to increase their giving isn’t easy. You can’t expect a donor who gives $25 to provide hot meals at a shelter to give $2,500 just to provide more meals. Donors substantially increase giving because you inspire them to think and act big. That’s why middle and major donor programs often take advantage of offer bundles (where you combine a number of tangible program needs into one larger fundraising offer), special project campaigns and capital campaigns. These initiatives are tied to a larger vision than simply solving today’s problem. And they make upgrading donors so much easier.
  4. Remember that upgrading can come in small packages. It sounds counterintuitive, but hear me out on this. It’s great to get a $50 donor to upgrade to making $150 gifts. But don’t overlook that donor who gave $25 last year but gave you five $25 gifts this year. That’s an upgrade too. However, chances are your current segmentation and reporting systems aren’t set up to identify that type of upgrade. Check your reports and segmentation to make sure you’re identifying these people as well. If cultivated correctly, they can add a lot of income to your organization, both now and in the future (hint: they make GREAT planned gift prospects).
  5. Increase the relationship and they’ll upgrade. Donors are human beings. They give for many reasons, but they continue giving and increase their giving because you make them feel validated and appreciated for their contributions. This is a given for major donors. But you’d be amazed at how big of an impact this can have on your middle donors and even the upper end of your regular donor file. Write them special handwritten notes, call them, invite them to your shop for a tour or out for coffee. These steps will deepen their relationship with your organization, and provide them with more positive experiences.  And the next time you make an ask – even a stretch – they’ll be more likely to respond with a yes.
  6. Invest in a quality high dollar direct mail program. You might be tempted to just mail your standard package to every donor and vary only the ask amounts. That’s a mistake. Effective high dollar direct mail is much different; it’s less tactical, more relational. This is where you’ll see longer letters, live stamps, true handwriting, and even FedEx and UPS overnight packages, which work very well to upgrade donors.
  7. Say thank you more frequently. Engage your board to make thank you calls and write handwritten thank you notes to donors on a regular basis.  You can even make it a standard part of each board meeting. Do this several times throughout the year, prior to when you’ll be making your most important asks.
  8. Embrace telemarketing. You might personally hate telemarketing, but it is a great tool for upgrading donors. Telemarketing allows you to build personal relationships through conversation, allows donors to feel like you’ve heard them (both the positive and negative), and gives you time to tell more of your story in a highly personalized way than direct mail or e-mail.  You’ll also be able to reach more people on your file who aren’t necessarily responsive to other channels like mail.
  9. Host strategic cultivation events. If you’re trying to upgrade $20 donors to the $50 level, you probably don’t need to host cultivation events. But if you have a good group of $500 donors that you’re trying to upgrade to the $1,500 – $5,000 level, events are a great tool. The best events tend to have the feeling of exclusivity and access, of these donors being “insiders”, and having the opportunity to be the first to know/invest in something special. These cultivation events will deepen engagement around your donors’ passions and show them how very important they are to your cause.
  10. Upgrade through integration. Some of the most successful middle donor upgrade campaigns I’ve ever worked on have utilized an integrated direct mail, telemarketing, e-mail, video and face-to-face strategy. Integration helps you increase the frequency of your touch points, communicate the same message in different and increasingly compelling ways, and to leverage each channel to increase overall response.

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Want to learn more? I’m hosting a webinar that Andrew’s presenting called – Maximizing the Middle: Strategies and Tactics for Increasing Middle Donor Income.

In this session Andrew Olsen, CFRE, will share the demographic and psychographic differences that make middle donors unique. You’ll learn the best (and worst) ways to engage these donors to deepen their commitment (and giving!) to your organization, AND we’ll look at three case studies to see the specific tactics other nonprofits have used to increase middle donor giving by as much as 400%.

This webinar is now sold out! Click here to buy a copy of the recording! You’re not going to want to miss out on this knowledge!

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This blog was originally posted on Andrew Olsen’s Blog Fundraising Fundamentals.

Andrew Olsen
Andrew Olsen, CFRE, is Vice President, Client Services at Russ Reid – an Omnicom ad agency serving the nonprofit sector. Click here to read Andrew’s full bio.

Connect with Andrew via:
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Guest Post: The Big Bang — How to get the most from your fundraising efforts

The Big Bang -- How to get the most from

We’ve all heard it: having optimized assets matters. But how much does it really matter? In my experience, it matters, a lot. If your communications aren’t creatively using cutting-edge trends, you are missing opportunities to engage with your audience, to make them care, to have a bigger impact.

It was a big priority for me to redesign and optimize the fundraising communications at Humane Society International, so once we found an amazingly creative consulting team to help make my dreams a reality and got the budget approved, we dove right in. Over a period of six weeks working hand-in-hand together, we redesigned everything: email templates, advocacy alerts and our donation pages. We even redesigned a major online fundraising platform for symbolic giving – and we obtained big results.

We spent a lot of time strategizing. We wanted to make it easy for people to give or take action. We strategically planned appeals based upon response – I spent a lot of time creating detailed reports so I could study our file and learn what was and wasn’t working. We integrated across channels online and used consistent campaign branding – from social to email to web. We made our assets fun and interactive; we even ‘gamified’ a donation form using Javascript. I searched international giving trends weekly so I could stay up-to-date. We wanted to give our constituents a voice by making donor care access easy on every page. We wanted to offer as many options as possible for payment and currency. And we weren’t afraid to fail or to take a risk.

Here’s what the outcome was: over one year…

  • Revenue from mobile devices doubled.
  • Conversion rates doubled.
  • Online fundraising increased by 76% (while email file size increased by 12%).
  • The number of monthly donors grew by 80%
  • The number of monthly gifts increased by 51%
  • The average number of gifts increased by 131%
  • The number of gifts per month increased by 129%

In one year. Can you image the lost potential and income if we hadn’t done this? It was well worth time time and energy spent coming up with a cohesive marketing plan.

Have I convinced you how important this is yet? No? Then register for my webinar (details below)!!! If I haven’t convinced you yet, let me try to change your mind.

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WEBINAR — The Big Bang: How to get the most from your fundraising efforts

In this session, you will learn tips on how to raise the most money and maximize your impact through your online communications efforts – from optimizing online assets to creating engaging online platforms.

Register today!

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Written by Elise Ledsinger

 

Elise Ledsinger_headshot

 

Elise Ledsinger is the Senior Manager of Online Marketing Communications for Humane Society International, the international arm of The Humane Society of the United States, and is based in Washington, DC. Click here to read Elise’s full bio.

Connect with Elise via:
Twitter | Email

 

**SPONSORED POST** Email maeve@whatgivesphilanthropy.com for more information about advertising on www.whatgivesphilanthropy.com.

 

 

 

5 things I learned at Laurier

5 things I learned at Laurier

As some of you may know, I’m starting a new career adventure, and on July 24th I worked my last day at Wilfrid Laurier University. Like when I left my job before Laurier, it was bittersweet saying goodbye to such a great work experience. And, also like when I finished my last job, I think it’s important to reflect on some of the lessons I learned in my time at Laurier, so here we go!

Mid-Level Giving has OODLES of potential
I hope you know by now that my focus while at Laurier was on mid-level giving, which we called Leadership Giving. The program had been in its infancy when I started, and I had the opportunity to further build and formalize the program. I was so lucky to have that opportunity! Mid-level giving is this funny area of fundraising that hasn’t been fully established yet. At Laurier, I was part of the Annual Giving team, which I think made a lot of sense, but I also had a lot in common with the major gifts team, so I was like the awkward middle child, not totally sure of where I fit in. But, over time the program made more and more sense to me, and became a really happy hybrid of both annual and major giving at the university. And it has so much potential! Not only in filling the pipeline between annual and major gifts, but in giving generous mid-level donors the best donor experience they can possibly get. That only ever does good things for fundraising!

Booking meetings is the hardest part
One of the more major giving-y components of the mid-level giving program at Laurier was face-to-face meetings with donors, which I loved (see: “I LOVE DONORS!”), and which also had – unsurprisingly – the highest ROI (pardon the corporate speak) for the program. That said, booking meetings is hard! I thought the meeting itself would be the hard part, but it’s not; it’s getting the meeting in the first place! I definitely learned some tips and tricks along the way (future blog post for sure!), but that was a big lesson for me.

I love analysis!
I love how a job can teach you what you don’t want to do and also what you LOVE doing! Laurier taught me that I love analyzing programs. When asked what I was most excited about with my program when I started, I said “completing a full fiscal year” so that I could actually look at the program and see what was working and what wasn’t. Once I finished that first full fiscal year, I absolutely loved the process of poring over the data and figuring out what it meant, and how the program should operate moving forward based on that. I think in my new job, I’m going to be able to enjoy that kind of work a lot!

The people make the experience
We all have our good days and bad days at work, but what tends to matter most is who we work with and who we can celebrate the good days – and talk through the bad days – with. I worked with INCREDIBLE people at Laurier; from colleagues who became lifelong friends to mentors who I idolized (and sometimes both at the same time). That’s one of the most bitter parts about leaving: not seeing those incredible people everyday. Fortunately I plan to keep them close in my network, and I’ll never forget what I learned from them.

I LOVE DONORS!
Finally: the donors. Oh, the donors! I sent many of them goodbye notes in my last week, but they were really love notes. Aside from the great people I worked with, the donors are the ones I’ll miss most. They were so inspiring, so kind, so generous, and all so amazing to talk to. Some made me cry, some made me laugh, and all of them made my day! I remember leaving a donor meeting, bounding up the stairs to my office, and one of my good friends Sharline exclaimed, “You look so happy! Where’d you come from?” And I proudly said, “A meeting with a donor!”. As fundraisers, working with donors is something we’re so fortunate to do, and my work at Laurier made that clear to me in a major way.

So that’s it! On to the next adventure! Thank you, Laurier!

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Written by Maeve Strathy


Maeve is the Founder of What Gives Philanthropy and has been working in fundraising for over eight years. Click here to learn more about Maeve.

Connect with Maeve via:
Twitter | LinkedIn | Email

Guest Post: What Can Starbucks Teach Us About Fundraising?

 

What can Starbucks teach us about (1)

Today as I got my morning cappuccino, I noticed Starbucks is running a huge promotion – centred on buying beans, K-cups, syrups, cups and taking the Starbucks experience home.

Why would they do this? Isn’t the whole concept of drinking coffee at home Starbucks’ competition? Don’t they want me in their stores?

It’s because Starbucks has figured out something many charities haven’t tapped into yet: When you like something, you like doing it in different ways, and at different times.

I love going to Starbucks in the morning. I love chatting with the barista about my day as I grab my cappuccino. But I also love a cup of coffee in the office, a quick K-cup jolt in between staff meetings. I love a cup of decaf at 8 pm, enjoyed in my pajamas, on my couch. Having options makes me drink more coffee, not less.

If Starbucks was run like a charity, this promotion might not have happened. The director of In-Store Sales would be at the throat of the Director of K-Cup sales. “Those are MY customers, they come in the store every day – they get to know the baristas! It’s about relationships! K-Cups are a dumb fad you millennial idiot”… “No! In-store sales are dead! Convenience is the thing! K-Cups are the way of the future! MY customers want convenience, you dinosaur.”

As funny as that is, it is a sad reality for many charities – with annual giving, events, major gifts and planned giving all fighting over donors. “You can’t talk to event participants about monthly giving!” “Hey planned giving, back off my mid-level donors, you’re making them uncomfortable.” “Get out of here major gifts, no one invited you, you glory hog.”

It makes me sick.

When did we start thinking of this as a competition?

When did we become so entitled?

When did we start thinking we owned our donors? Like they are our property?

They are not YOUR donors, you are THEIR charity.

That means you have a responsibility to put aside the egos and the silos, and do what is best for the DONOR. You need to trust each other enough to help one another, and to make smart decisions about how to offer your donor the chance to give and be involved in all the ways THEY choose.

Because if your donors love your cause – the way I love coffee – they are going to choose to give in different ways, at different times and in different amounts.  Good customer service means you make sure those options and choices are there – when THEY want them.

Do you want to:

  • Understand how to overcome internal silos within your own organizations
  • See how four different organizations are leading the way in breaking down silos, driving integration, and thinking differently about their fundraising programs
  • Learn different strategies that you can incorporate into your own work to help address silo challenges in your own organizations

Then sign up for this webinar today: Breaking Down Silos: Great Ideas that Drive Integration & Results!

Out of the box creative is more than just a crazy concept from your Creative Director – creative innovation can help you connect with new audiences, help cement your relationships with the donors you already have and drive increased results. See how informed strategy and inspiring creative helps you to innovate and truly integrate channels and messages that resonate with your target audiences. See how you can break down internal silos and drive results for your own organization!

Seats are limited! SIGN UP NOW!

This post originally appeared on the GoodWorks Co Blog.

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Written by Rory Green

rory

 

Rory is a Senior Development Officer by day, and FundraiserGrrl by night. As a major gifts fundraiser, she connects donors with an opportunity to invest in a better future. FundraiserGrrrl is a blog about her cheeky observations about life in fundraising.

Connect with Rory via:
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